We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

TheStreet. Verizon (VZ) , the largest mobile network in the U.S., is continuing to see large numbers of customers cut the ...

Verizon's generative AI reduces the workload for its agents by summarizing calls, giving prompts, and automatically tracking follow-up actions.

A high dividend yield can be a warning sign that the payout isn't safe. However, despite its 6% yield, Verizon 's ( VZ 3.76%) ...

Verizon continued to gain broadband market share, reporting 293,000 broadband net additions during the quarter. Fixed ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a surge ...

Verizon has scooped a bunch of awards for its network quality, making it the official Most Awarded Brand for Network Quality ...

NEW YORK, May 14, 2024 (GLOBE NEWSWIRE) -- Verizon (VZ) is enhancing the customer experience through new GenAI tools that are reimagining and improving the way the company serves its customers. In ...

Verizon Communications (VZ) was recently recognized as America’s Most Awarded Brand for Network Quality, earning accolades ...

Investing.com -- Verizon Communications Inc (NYSE: VZ). unveiled a multi-pronged overhaul of its consumer services Monday, debuting a suite of artificial intelligence-driven tools, retail expansions, ...

An AI assistant on their screen helps the customer service agents figure out the right answers to customers' queries. Verizon first started deploying the new AI features in July 2024, ramping them ...