Calling emergency services isn’t one of those things most folks do regularly, and it’s not like it’s possible to just practice. However, it's still one of those skills that is still important to have ...

This story, headlined "911 operators confront grim task, ghastly calls," was originally published Sept. 19, 2005. It is being republished for the 20th anniversary of Hurricane Katrina as part of The ...

New York Gov. Hochul has chosen the 20th anniversary of the Sept. 11 attacks to sign a bill that officially extends "first responder" designation to all 911 operators and dispatchers across the state, ...

Calling emergency services isn't one of those things most folks do regularly, and it's not like it's possible to just practice. However, it's still one of those skills that is still important to have ...