Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

AI can support sales teams by streamlining lead qualification, personalizing outreach at scale, forecasting demand with greater accuracy and surfacing real-time insights that help sales leaders ...

AI might be great right now, but the complexity of transactions and the desire for more personalized attention by customers will demand human agents.

AI has been painted as a robotic super villain, destined to take over in a "Terminator" rise of the robots scenario. While ...

AI is transforming the way businesses connect with their audiences, making interactions more intuitive, adaptive and ...

Agentic AI is all the rage these days, with organizations exploring how AI can be infused into daily operations. The meaningful excitement lies in the application of agentic AI within a specific ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks with Glenn Nethercutt, CTO at Genesys, about the rise of AI-powered ...

Clyde McQueen arrived in Kansas City 38 years ago not knowing how to operate a computer. As the then-new CEO of the Full ...

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

The formula is simple: Start small, focus on real user experience and scale once you have proven the value. By learning and ...

Australian consumers expect digital services that are fast, clear, and safe. Close to half value quick resolution (49 per ...

By focusing on personalization, speed and relevance, community and regional banks can enhance their service offerings and ...