About a month ago, Gamers Nexus outed Asus for some pretty egregious problems with its customer service, and now the company is promising a bunch of fixes and improvements to its warranty system.

Asus Pledges To Fix Warranty Service, Including Refunding Affected Users The PC maker is pledging to make the changes after a meeting with review outlet Gamers Nexus, which has been documenting the ...

Asus has pledged to improve its warranty RMA process after being taken to task for what could only be described as extortion. A series of reports, including an investigation by Gamers Nexus, showed ...

Tension has been high between Asus and its customers in recent months following a wave of complaints over its RMA (return merchandise authorization) process which has left many unhappy. Now, Gamers ...

After buying a brand new Nvidia GeForce RTX 4090, one Redditor was left shocked when a small repair, only requested out of fears over future complications, came back quoted at almost $1,000 more than ...

What just happened? Issues regarding Asus's customer service came to a head last month when Gamers Nexus reported on an outrageously overpriced ROG Ally RMA. In response to widespread consumer ...

Certified technicians ensure the quality and credibility of the service: All repairs carried out by the ASUS service center are done by ASUS certified technicians to guarantee the highest quality of ...

Asus has introduced a new customer support initiative called "Drop Zone", allowing users to drop off their laptops for repair at Asus Exclusive Stores without having to visit dedicated service centres ...

ASUS’ update mechanism has once again been abused to install malware that backdoors PCs, researchers from Eset reported earlier this week. The researchers, who continue to investigate the incident, ...

After facing backlash for its warranty policies, Asus is pledging to overhaul its customer support processes, including refunding users who've had to pay the unnecessary repair fees. The company made ...