Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Once you’ve determined a problem, define the specific outcome you aim to achieve by implementing technology—like increasing ...

From misaligned strategies to hidden costs, here we explore the five critical mistakes that could determine whether your ...

This course explores the unique aspects of creating effective strategies for technology-intensive businesses ... how firms create IP and build business models enabling them to appropriate value from ...

AI chiefs at top consultancies, including PwC, McKinsey, and Deloitte, told Business Insider how they use AI for their ...

This is a one (1) unit course. The Technology Strategy course focuses on formulating business strategy in the context of a new technology, new intellectual property, new platforms and new or evolving ...

Delivering a seamless customer experience is crucial for staying competitive. Yet, many companies manage martech, salestech ...

Leaders in Citi's technology unit and its "crown jewel" services unit announced a raft of changes as key leaders step down.

In recent years, the corporate world has shown resilience to pandemics, geopolitical conflict and economic shocks. The ...

CEOs report early productivity gains from generative AI and rising payoffs from investments in sustainability. The challenge is to increase scope and speed.

The company began buying bitcoin in 2020 as revenue from its software business waned. Last year, Strategy unveiled ... financial technology upstarts and asset managers. He also covers the biggest ...