The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

JBH Works, a renowned leader in call center solutions, has announced a major rebranding to reflect its enhanced focus on technology and cloud-based services. Justin Hill, the owner of Convey Five, ...

Customer help desk management provider Zendesk on Monday unveiled Zendesk Voice, a new feature that lets customers set up cloud-based call centers for much less money than old-school call centers.

Call center software tools have become essential to almost every large-scale business. The software plays a critical role in simplifying customer relationships and improving an overall customer ...

July 19 (Reuters) - Zoom Video Communications Inc struck a $14.7 billion all-stock deal to buy cloud-based call center operator Five9 Inc in its largest-ever acquisition, as it looks to expand beyond ...

As a national leader among suppliers of groceries to supermarkets and other food outlets, C&S Wholesale Grocers knows what it takes to provide great customer service. One key is giving buyers what ...

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The CIO of the 90-location multi-specialty medical group explains how call abandonment rate dropped by 44% and average wait ...