The GA release unifies Dynamics 365 and Microsoft 365 workflows, giving service reps AI-driven access to case data and actions in one interface.

As companies expand their AI agent fleets, they’re discovering that managing them presents a new set of challenges. Microsoft aims to address those issues with Agent 365, a platform it launched at ...

Microsoft is having a CX moment. Today, the company introduced a series of new AI agents that operate across the customer experience spectrum, including real-time voice agents in the Microsoft Copilot ...

Microsoft on April 27 announced general availability of real-time voice agents in Microsoft Copilot Studio alongside new AI-powered agents and features across Dynamics 365 Contact Center, Dynamics 365 ...

Microsoft assigned CVE-2026-21520, a CVSS 7.5 indirect prompt injection vulnerability, to Copilot Studio. Capsule Security discovered the flaw, coordinated disclosure with Microsoft, and the patch was ...

Microsoft takes a defense-in-depth approach to protect AI memory spanning every layer of the stack: storage, retrieval, model ...