WAILUKU — When a 911 caller reported a pregnant woman was going into labor at home in Lahaina last year, emergency services dispatchers talked the woman and her boyfriend through the delivery. “Her ...

On an ordinary day, you’re at the station with your crew when the tones go off, followed by dispatch: “Engine 15, Engine 437, Wagon 12, Ladder 6, Ladder 15, Battalion 42A: Respond to an automatic fire ...

Seven computer screens. Doing seven things at once. Controlling chaos with just your voice. These are all things that make 9-1-1 operators/dispatchers unique. These are skills and attributes that make ...

PHOENIX — In an emergency, most people’s first reaction is to pick up the phone and dial 911, but we rarely think of the dispatcher as a first responder. We rely on the voice at the other end to get ...

Dispatchers are the front line in an emergency, but 12 News uncovered troubling and potentially dangerous details from North Shore Public Safety Dispatch Debbie Baumberger says she quit her job as a ...

As the very first of the first responders, 911 dispatchers play a critical role in helping those often calling in their darkest hours. For 27 years, Monterey County native Anna Helms has been a ...

A Las Vegas 911 dispatch operator will keep her job after hanging up on a caller who came home from work to find his mother dead – and now the city’s fire department is planning to hire a quality ...