Here’s a staggering statistic for all the procrastinators out there — 50% of US consumers began their holiday shopping in October this year (Statista). For some, that seems perfectly normal. And for ...

On March 11, Mark Ritson and leaders from BMW, Essity, and Sinch break down what’s driving change in customer engagement, and ...

Twilio is positioned for double-digit growth in the UC&C sector, benefiting from increasing demand for hybrid-work solutions and cloud-based contact centers. The UC&C market is expected to expand from ...

Consumers are making companies work harder than ever to keep their business. With access to the borderless world of commerce at their fingertips, empowered customers are no longer willing to accept an ...

First-of-its-kind event explores the future of customer experience and AI's benefits in the enterprise NEW YORK and LONDON, Nov. 7, 2023 /PRNewswire/ -- PolyAI, a global leader in conversational ...

The definition of “personalization” has transformed. Ten years ago, it meant addressing an email with someone’s first name. Today, a growing number of customers expect brands to anticipate their needs ...

With inflation remaining top of mind for consumers and competition from private labels intensifying, maintaining customer loyalty has become a growing challenge for brands. One powerful tool to boost ...

Even before the rise of ChatGPT, the customer experience (CX) industry has been making huge shifts in the past few years toward automation. When customers can help themselves with online self-service ...

The term “moments that matter'' has been used to describe specific impactful steps along a customer journey within the CX world for years. But, how do you know if these moments actually matter? And ...

Dustin Lemick knows retail and the value of customer service, and the third-generation jeweler carried over those tenured skills when he founded BriteCo, an insurance technology provider aimed at ...