E-commerce has exploded since Amazon and eBay were founded in 1995. Today, e-commerce is part of everyday life. By 2023, retail e-commerce sales in the U.S. are projected to surpass US$735 billion.

Competition is a significant threat to any business running via the internet. Amazon alone represented nearly a third of all U.S. e-commerce sales growth in 2020. Exceeding what customers expect will ...

Klaviyo looks to take the cake on keeping customers engaged. It offers automation features along with strong segmentation.

LONDON--(BUSINESS WIRE)--Global online sales grew 27.6% in 2020 to reach $4.28tn 1 and the number of transactions needing customer support increased from one-in-eight to one-in-six 2. In response, ...

Customer service plays a key role in the success of your business, from customer acquisition right through to retention. Marc Schillaci, CEO of Actinic, discusses how to deliver exceptional ecommerce ...

SAN FRANCISCO--(BUSINESS WIRE)--Airkit, creator of the leading low-code platform used by brands from Fortune 500 to startups, today announced the completion of an extensive rebranding effort in ...

Dive into AI-powered personalization, advanced inventory management, and AI-driven customer support, uncovering how these technologies are reshaping the ecommerce experience and driving startup ...

Artificial intelligence (AI) has revolutionized the e-commerce industry in recent years. One of the most significant ways in which AI is impacting e-commerce is by transforming customer service.

SHANGHAI, June 4, 2024 /PRNewswire/ -- Xiao-I Corporation (NASDAQ: AIXI) ("Xiao-I" or the "Company"), a leading cognitive intelligence company, announces an important partnership with a global ...

The government has banned the use of "dark patterns" on e-commerce platforms and a gazette notification was issued on November 30 by the Central Consumer Protection Authority (CCPA). The rules are ...

Castelli strives to provide world-class customer service to build strong, long-lasting relationships with our customers, and the DTC CSS is the front-facing contact for our US DTC customers. The DTC ...