Enterprise Connect has a history of being the place for exciting contact center breakthroughs — and this year the excitement is back! The first big news this week is that Google has expanded Contact ...

Although Google hasn’t announced when Contact Center AI will become generally available, I fully expect certain parts of CCAI to be GA by the end of the year. At that time, the floodgates will open as ...

With the Google Cloud Contact Center AI Platform, Google now provides an out-of-the-box contact center solution. Google has expanded its Contact Center AI solution with the Google Cloud Contact ...

TTEC Holdings, Inc., a global customer experience (CX) technology and services provider for end-to-end digital CX solutions, announced that TTEC Digital is launching Optics for the Google Contact ...

The update also includes nearly two dozen fixes, though Google's CCaaS platform remains absent from Gartner and Forrester's latest market evaluations. Google Cloud has released version 5.0 of its ...

Optus is using a Google Cloud-based contact centre system to underpin a large-scale customer service transformation announced at the end of last year. The telco will today unveil a three-year ...

(RTTNews) - Communication company Bell Canada (BCE, BCE.TO) announced Tuesday the availability of Google Cloud Contact Center AI (CCAI) from Bell for Canadian businesses, the first fully AI solution ...

BLOOMINGTON, Minn., Aug. 16, 2022 /PRNewswire/ -- ConvergeOne, the preeminent services-led provider of cloud, collaboration and digital modernization solutions, today announced the integration and ...

Google Cloud’s CCAI offers an omnichannel experience via highly trained virtual agents that can handle 80% of the repetitive tasks. The representative is equipped with a brief history sheet of the ...