A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Small businesses such as hotels, auto dealer service centers and professional offices typically make use of a front desk area to greet and serve customers. A clean, efficient front desk operation ...

Handling support requests is about more than just answering the phone. It's also essential to track and manage support issues from the initial inquiry to the ultimate resolution. That's where help ...

Customer relations don’t stop after the products are delivered or the services are completed; they can actually begin at that point. A strong aftersales team can greatly impact a company’s goal of ...

Heather B. Hayes has been covering technology, business and education topics for more than 20 years and has written more than 2,000 published articles. She lives in Virginia. Outsourcing allows ...

MCHENRY, Ill., Feb. 20, 2025 /PRNewswire/ -- Follett Software, a leading provider of K-12 software and services, is proud to announce the launch of Follett Destiny ® Help Desk, a comprehensive new ...