Taylor Swift was Time's Person of the Year in 2023. You might love it, you might hate it, but it happened. If Time had instead captured the zeitgeist by naming a Technology of the Year, it wouldn’t be ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NiCE (Nasdaq: NICE) today announced that it was recognized for Best Innovation for Customer Experience at Enterprise Connect 2026, a leading conference and exhibition ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Businesses have been committed to customer experience (CX ...

Explore the forefront of Employee and Customer Experience news with Forbes' comprehensive coverage tailored to keep you ahead ...

The Best of Enterprise Connect competition has had a category for “Most Innovative Use of AI” for several years now. As many people love to point out, AI really isn’t new in communications and CX ...

Since joining Ulta Beauty in June 2023 as Chief Technology and Information Officer (CTIO), Mike Maresca has been at the forefront of blending cutting-edge technology with the retailer’s ...

8x8 was awarded Best Communications Provider-Enterprise by the Comms Council UK. The awards acknowledge accomplishments within the unified communications and VoIP industry every year. 8x8 was ...

AUSTIN, Texas, April 15, 2025 /PRNewswire/ -- TTEC Holdings, Inc. (TTEC) (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX, earned five 2025 ...

Best Contact Center Innovation (Gold): Sprinklr Best Contact Center Innovation (Silver): UiPath Winners were chosen from qualified nominees who were required to be customer experience leaders, ...

Frost & Sullivan is pleased to announce that Streamax Technology has been honored with the 2025 Global Customer Value Leadership Recognition in ...