An Instacart shopper’s claim that the grocery delivery service’s customer service arm canceled an order she had already completed just to spite her has drawn over 57,000 views on TikTok. User Shazz ...

Despite how reliant customers have become on app-based services, they don't always treat workers with the respect they deserve. Alexandra Domrongchai is a food and travel writer based out of New York.

Instacart and DoorDash are doing their part to help millions of Americans facing the potential loss of SNAP benefits.

An Instacart worker shared a rather detailed list of demands she received from a customer, and it has incited much discussion about what is fair to expect from a hired grocery shopper. On Aug. 1, ...

After a difficult couple of years in the wake of the pandemic, Instacart's growth appears to be stabilizing/reaccelerating. Instacart's platform suffers from ...

It turned out to be an emotional day for one delivery worker bringing a grocery order to a customer while working for the Instacart grocery delivery service. Jessica Higgs posted an emotional video to ...