Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

Ever wonder why exceptional customer service is becoming an endangered species? Here’s how you can make your business stand out in a sea of mediocrity simply by upping your customer service game.

American restaurants have been in flux since the first days of the pandemic, grappling with new business models, staff shortages, rising labor and food costs, the lingering effects of crime, the ...

Travelers are increasingly paying more for fewer services, a trend spreading from airlines to hotels and cruise lines. Experts suggest this is because consumers have been conditioned to prioritize low ...

For millions of Nigerians, poor telecom service has become more than an inconvenience. It is disrupting businesses, delaying emergency responses, frustrating financial transactions and fueling public ...

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Complaints about the quality of customer service are on the rise, and a new study suggests consumers have reached the boiling point. Researchers at Arizona State University’s business school have ...