NEXT reports that businesses can refuse service to rude customers but must navigate complex discrimination laws to avoid ...

Before exercising your right to refuse service, you and your employees should always try to de-escalate a rude customer ...

There are times when it’s obvious that someone needs an ambulance. Other times, not so much. When Susan Elfenbein got trapped in an elevator at her office building in Newark on May 4, she was a little ...

Select an option below to continue reading this premium story. Already a Honolulu Star-Advertiser subscriber? Log in now to continue reading. As these experiences have taught me, “We Reserve The Right ...