Dedicated Virtual Medical Receptionists Replace Shared Call Centers as Practices Respond to Patient Access Crisis

As patients hang up faster and delay care, practices abandon shared call centers for dedicated front office support The ...
Network World

Virtual call center to the rescue

The New York State Workers’ Compensation Board wins User Excellence Award runner-up for going virtual and greatly enhancing customer service. One of the first calls employees injured on the job make ...
TechRepublic

How to Set Up a Virtual Call Center the Right (& Easy) Way

How to Set Up a Virtual Call Center the Right (& Easy) Way Your email has been sent Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter.
Business.com on MSN

Calculating the costs of call center systems

Call center costs vary and many systems are available. Finding the right one for your business can be challenging. Here’s what you should consider.
Crain's Detroit

JPMorgan's Detroit virtual call center grows to 100 remote workers

JPMorgan Chase’s virtual call center in Detroit continues to see success. So much so, the model is being replicated elsewhere in the U.S., Peter Scher, vice chairman of JPMorgan Chase and Co., told ...
The Baltimore Sun

JPMorgan Chase picks Baltimore as site of second virtual call center, bringing 40 jobs

JPMorgan Chase & Co. has selected Baltimore as the site of its second virtual call center, modeled after the banking firm’s first such center in Detroit. The company said Friday it has hired 40 ...
Afro

JPMorgan Chase opens second virtual call center in Baltimore

JPMorgan Chase has opened its second virtual call center in Baltimore. In collaboration with the Mayor’s Office of Employment Development (MOED), the firm hired 40 Baltimore residents as customer ...