As I described in a February post, an important decision Cisco Collaboration faced in 2019 was whether to build or buy on cloud contact center. As is often true in business, the ultimate decision ...

In an analyst briefing last week, Cisco Systems Inc.’s Webex shared updates from across its suite of offerings. Today’s AnalystANGLE conversation features a conversation with Zeus Kerravala of ZK ...

-- New Webex AI Quality Management uniquely empowers supervisors with actionable insights and real-time coaching with visibility across both AI and human agents. -- Webex AI Agent and Cisco AI ...

“This is where you actually get this beautiful spectrum of capabilities that comes together. It’s not just about collaboration, it’s not just about customer experience. It’s about tying in networking ...

Cisco has announced it is simplifying the journey to the cloud for US federal, state and local governments by achieving Federal Risk and Authorisation Management Program (FedRAMP) moderate ...

FRANKLIN, Tenn.--(BUSINESS WIRE)--Elevēo announces the integration of its WFO solution suite with Cisco WebEx Contact Center (WebEx CC). With this announcement, Elevēo, a Cisco SolutionsPlus vendor ...

This week networking specialists Cisco announced the local availability of some of its key Webex solutions in collaboration with Amazon Web Services(AWS). It specifically announced the launch of a ...

(MENAFN- Weber Shandwick) Dubai, UAE – October 1, 2025&nbs—;— Cisco (NASDAQ: CSCO) today announced enhancements to the Webex Customer Experience portfolio, including a new AI-powered tool for ...

Cisco (NASDAQ: CSCO) today announced enhancements to the Webex Customer Experience portfolio, including a new AI-powered tool for supervisors launching in early 2026 to unify quality management across ...