To be fair, our obsession with frictionless experiences stems from a legitimate fear: In a world of infinite choice, a single ...

AI plays a critical role in CX, shifting from experimental to foundational. Here are the trends significantly impacting ...

For decades, many organizations have tried customizing certain aspects of their marketing, sales, and customer experiences.

Employees of a South Florida Publix had a duty to warn customers that a woman who had just left the store was outside, ...

When marketers incorporate VR and AR into their campaigns, they can create immersive experiences that captivate audiences and ...

New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

Every product manager knows the sting of launching a feature that falls flat. Hours of engineering, design, and testing can ...

"I once had a customer at Macy’s who tried to pay for her purchase with a Target gift card. She yelled at me for not ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

Toy store Toys “R” Us Canada notified its customers that a threat actor stole their personal information and leaked it on the ...

Cybercriminals stole and leaked Toys "R" Us Canada’s customer information recently, putting numerous people at risk of ...