Cloud computing vendor, Salesforce.com, has extended its service and support product line with Service Cloud, a set of technologies integrating community-generated knowledge with traditional call ...

Salesforce has used the first day of Dreamforce in San Francisco to make another batch of announcements, with one centred on the company's idea of defining the contact centre of the future and making ...

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Salesforce bets on Service Cloud to drive growth, with analysts seeing revenue hit $9.7B in FY26 and trend toward 12% CAGR. Analyst sees Agentforce AI as a key growth lever, with $1.7B revenue ...

Salesforce continues its Lightning Experience campaign -- its updated and enhanced CRM experience -- with today’s release of its next generation Service Cloud. The move comes a week after the San ...

With a pandemic raging across many parts of the world, many companies have customer service agents spread out as well, creating a workforce management nightmare. It wasn’t easy to manage and route ...

BELMONT, Calif., May 05, 2025--(BUSINESS WIRE)--RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced it has launched RingCX™ for Salesforce Service ...

Data-science and analytics capabilities are popping up with increasing frequency in enterprise applications of virtually every shape and size, and Salesforce’s CRM platform is no exception. Barely a ...

Having scaled the peaks of the global customer relationship management software market, cloud computing vendor Salesforce.com has now expanded into cloud solutions for industry verticals. Industry ...

Salesforce is under a growing cloud of existential worry about the future of software businesses in the age of AI. Investors ...

Companies that are using both Amazon Web Services and Salesforce as part of their enterprise computing needs will be able to move data back and forth between the two services in new ways, thanks to an ...