Zendesk’s Omni-Channel Customer Service Report reveals some interesting consumer insights such as, 37 percent of the people surveyed indicated that they expect a seamless experience regardless of the ...

Our vision of customer centricity includes a seamless omni-channel experience across all channels,” said Chad Best, SVP Customer Experience Operations, of The Lovesac Company.

Incisiv, in collaboration with Blue Yonder and Microsoft, today released the 2023 Omnichannel Experience Index, assessing top retailers' omni-channel ...

Single-channel customer interactions are giving way to omnichannel strategies. But such strategies need to be optimized.

Delivering the omni-channel customer experience underscores the importance of getting cloud right. It’s the single most important technological shift in Information Technology since client/server.

I believe embracing omnichannel marketing can help you create a more unified experience that resonates with customers and drives long-term growth.

The most important factors to success in mobile POS and the future of omni-channel are: a proper seamless integration for a consistent positive customer experience, and moving ahead and deploying your ...

I’ve been discussing the topic of customer experience (CX) with quite a few companies, and have been repeatedly drawn into the omnichannel vs. multichannel debate. The first aspect people often ...

So, what’s to do? According to Lowe’s CEO Marvin Ellison, a big omni-channel champion, there are clear macro-economic factors at play: While we've seen a more cautious consumer for some time now, this ...