Customer data platforms (CDPs), which historically acted as storage and cleanup tools, are turning into something more ...

January, what some retailers call the “fifth quarter,” is often overlooked. The advertising pullback after Dec. 26 creates ...

The COVID-19 crisis was unprecedented, but the lesson it taught us is not: you can’t afford to disconnect from your customers ...

In today’s dynamic market, retailers have the unique opportunity to strengthen their operations while navigating challenges ...

AI orchestration is the management and coordination of multiple specialized AI models, automation systems, and data sources, ...

Barnes & Noble is opening more stores for readers to shop at in the new year. After nearly two decades of "declining store ...

The winners will be those that understand that brick-and-mortar and digital aren't competitors, they're complementary forces ...

In retail, customer experience drives loyalty, yet most organizations cannot pinpoint a single person responsible for it.

Retail returns abuse has become internet famous. In recent months, social media users have populated posts on channels like ...