AI is transforming customer service in India as firms deploy chatbots, voice bots, and virtual assistants to cut costs, boost ...

Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of ...

NICE Ltd. ( NASDAQ: NICE) Citi’s 2025 Global Technology, Media and Telecommunications Conference September 4, 2025 1:30 PM EDT ...

The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with Route 101’s Cloud Contact Centre ...

Learn about the ESP Group with Sabio and their success in improving customer experience and operational efficiency through ...

Amazon.com said on Wednesday it is investing more than $1 billion to raise pay and lower healthcare costs for U.S.

Amazon is increasing the average pay of its fulfillment and transportation employees to more than $23 per hour, an annual ...

Amazon is monitoring employee phone usage. Workers must now report the percentage of work-related use on company phones. Reimbursements will be adjusted accordingly. This is part of cost-cutting ...

It's "perfect for travel." TheStreet aims to feature only the best products and services. If you buy something via one of our links, we may earn a commission. Two of the most common electronic devices ...

Generally, sandals don't have the best reputation for offering comfort and support, unless you want to splurge on an expensive style, like one from Birkenstock. The popular footwear brand is renowned ...

The issue is this week’s Asked & Answered. Nearly a month after a cyberattack hit Georgia’s SNAP benefits call center, the hotline system remains down, and some folks still can’t access their SNAP ...