Integrated Financial Technologies (IFT), a provider of outsourced portfolio management and business processing services, launched an Operational Assessment Service to ...

This means when context drops, patience drops and so does loyalty. Every extra retelling is a small withdrawal from the trust ...

Service Assesses Outsourced Customer Service Teams to Ensure Compliance with Organizational Policies and Processes VANCOUVER, ...

Emails exchanged in the following week show that on July 28, the SNAP call center, or Interactive Voice Response (IVR) system ...

Seeking to expand its communications capabilities, Hawaiian Electric partnered with Convey in May 2024. Within just months, Convey deployed a fully integrated solution enabling high-volume, ...

Zappix will showcase its AI-powered Visual IVR & Intelligent Engagement Platform at Genesys Xperience 2025, Booth B31 in Nashville. BURLINGTON, MA, UNITED STATES, September 3, 2025 /EINPresswire.com/ ...

New integration empowers sales and service teams with a unified workspace inside HubSpot for smarter, easier work and customer engagementsPALO ALTO, Calif. and SAN FRANCISCO, Sept. 04, 2025 (GLOBE ...

Unbeknownst to Mama Rehema, her complaint had triggered a ripple in a newly installed feedback loop architecture. A digital ...

DURHAM, NC, UNITED STATES, September 3, 2025 /EINPresswire.com/ -- Durham Therapists, the Triangle area's premier mental ...

Turain Software Pvt. Ltd. began its journey in 2019, at the heart of Kolkata, where it has built a solid customer base across a variety of industries. The company has leveraged Kolkata’s skilled ...

As the curtains closed on Verint Engage 2025 in Orlando, Florida—from September 8-11 at the Hilton Orlando—it was impossible ...

IVR System Protection: TNS Voice Firewall identifies and immediately blocks robocalls, spam, TDoS attacks, and impersonation ...