Salesforce has used the first day of Dreamforce in San Francisco to make another batch of announcements, with one centred on the company's idea of defining the contact centre of the future and making ...

Salesforce bets on Service Cloud to drive growth, with analysts seeing revenue hit $9.7B in FY26 and trend toward 12% CAGR. Analyst sees Agentforce AI as a key growth lever, with $1.7B revenue ...

A 140% surge in Data Cloud customers helps CRM deliver $10.25 billion in Q2 revenues, underscoring data's role in its growth ...

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Having scaled the peaks of the global customer relationship management software market, cloud computing vendor Salesforce.com has now expanded into cloud solutions for industry verticals. Industry ...

Data-science and analytics capabilities are popping up with increasing frequency in enterprise applications of virtually every shape and size, and Salesforce’s CRM platform is no exception. Barely a ...

With a pandemic raging across many parts of the world, many companies have customer service agents spread out as well, creating a workforce management nightmare. It wasn’t easy to manage and route ...

Salesforce, in its annual holiday forecast, says AI will fundamentally change the way consumers shop this holiday season, ...

Companies that are using both Amazon Web Services and Salesforce as part of their enterprise computing needs will be able to move data back and forth between the two services in new ways, thanks to an ...

Missionforce represents a “deepening” of services and relationships with defense, intelligence and aerospace agencies, ...

Salesforce's Missionforce will help modernize national defense workflows across such areas as personnel, logistics, and ...

Salesforce Inc. is entering the nonfungible token business with the announcement of NFT Cloud, a service that lets brands create and sell NFTs, which represent virtual items such as artwork and game ...