Allstate is discovering soul-less generative AI models, made up of entirely data and code, are more empathetic than a lot of its human representatives.

Insurance company Allstate has revealed that almost all of the communications its reps send out are written by AI. As the Wall Street Journal reports, it's a surprising revelation, highlighting the ...

Property and casualty insurer Allstate's fourth-quarter profit beat Wall Street expectations on Wednesday, helped by strong ...