Martech complexity is not a technology problem; it’s a planning problem. To solve it, marketing leaders must replace ...

NiCE integrates CXone Mpower with Snowflake AI Data Cloud to enable secure data sharing and automation capabilities for ...

Infosys Aster™marketing suite and Adobe launch joint offering to enable global brands and marketers to unify customer experience at scale, personalize content to catalyze growth and streamline ...

Supermetrics, the leading Marketing Intelligence Platform, announced today the acquisition of Relay42, a leading, real-time Customer Data Platform (CDP). The acquisition positions Supermetrics' as the ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

Recognized for innovation and inclusion, Mosaicx debuts next-generation Engage platform and earns Best Workplace for Gender Equity Award OMAHA, Neb., June 18, 2025 (GLOBE NEWSWIRE) -- Mosaicx, a ...

New CEO. Fresh brand identity. While NiCE redefines itself around Agentic AI, what bets are the contact center industry ...

New capabilities in experimentation, session replay, AI, metric trees, and warehouse integrations help teams move from insight to action — faster and with confidence SAN FRANCISCO--(BUSINESS ...

CMSWire's Customer Experience Leader of the Year shares how her Five-Star Service program connects team empowerment to measurable CX impact.

One team. One mission. One customer segment. Aflac’s hotline for newly diagnosed cancer patients proves that going deeper is ...

Health wearables are poised to become the next frontier in real-time personalization. CX leaders should start thinking well ...

From technical debt to guardrails, Pega aimed to show at its conference how to bring agentic AI into reality — not just ...