Nearshore Americas - Serving the Digital Supply Chain of the …
“I don’t believe more than 1% of CEO-level execs in the industry have taken calls,” Jim Ryan, founder of OutPLEX told us recently. Starting from the proverbial ‘bottom’, Ryan has served in …
“Dominican Republic Leads LatAm Employment Growth”: ECLAC
The Dominican Republic recorded the highest employment growth in Latin America during the first half of 2024, while Costa Rica and Peru experienced declines, according to data from the …
Call Center Crisis: AI Integration Leaves Agents on the Brink
A few weeks ago, a Filipino BPO worker sparked a heated discussion on Reddit with a chilling prediction: “I keep saying this… AI will replace the BPO industry.” For many in the sector, this …
Uncertain Future for Honduran Rival to Panama Canal
Jan 11, 2024 · Honduran President Xiomara Castro has cast a shadow of doubt on his country’s ambitious US$20 billion transoceanic railroad project, calling for a comprehensive feasibility …
Peru’s Chancay Port Stokes Trade Tension Between US and China
A mega port built in the Peruvian town of Chancay looks set to intensify US trade war with China like never before. Some of President-elect Donald Trump’s aides are calling for slapping a …
Nexus 2025 Moves to Miami - Nearshore Americas
Jan 29, 2025 · Nexus, the premier conference for technology services leaders in America’s nearshore, is relocating from its traditional home to Miami, debuting this fall. Often called the …
Nexus 2024: CXO Panel Explores Why Captives Will Continue to Rise
In a couple years, when nearshore investors think of captive centers, they might not be envisioning an office building or campus anymore.. The traditional definition of a captive …
Breakdown: Staffing Trends Defining 2025’s Workplace
"We need evangelization". Martin Padulla, Founder & CEO at Staffingamericalatina and former Managing Director of the World Employment Confederation preaches the old customer service …
Breakdown: How Latin America Views Trump 2.0
Latin America and the Caribbean have lots of reasons to view Donald Trump’s victory in the US presidential elections with trepidation. Here’s what the region’s leading media organizations …
Nearshore is Mostly Safe From Trump’s Tariff Threats
Two weeks ago, President-elect Donald Trump stated that, on his first day in office, he would seek a 10% tariff increase in Chinese goods and the imposition of 25% tariffs on products imported …